Coverage and NOC

Active-active NOCs

Active-active NOCs in Beijing and Shanghai, 24/7Monitoring, alerting, change and incident response run from both sites; either NOC can take over the full workload.

Configuration	NOCs in Beijing and Shanghai run simultaneously and back each other up; if one fails, the other takes over in full
Monitoring	SNMP / Syslog / NetFlow / link-quality probes; scope defined by the device list in the order
Hours	24/7 including public holidays; covers European and North American HQ working hours
Response	Standard tier P1 15-minute response; tiers can be upgraded per order
Escalation	L1 NOC → L2 engineer → L3 architect / vendor; escalation contacts and timers written into the order
Reporting	Monthly availability and incident report, quarterly capacity review, annual asset inventory; bilingual
Audit	Every action is logged through ticketing and bastion hosts, available for internal and regulatory review

Response tiers

Tiered on-site response: 2 h / 4 h / 8 h / next business day

2 hours	Core districts of Beijing, Shanghai and Guangzhou
4 hours	Other tier-1 and new tier-1 cities
8 hours	Provincial capitals and key cities
Next business day	Other deliverable cities

City tiers are confirmed in the contracted service level.

GSS engineers and certified partners

Field work is delivered primarily by GSS engineers, with GSS-certified partners extending coverage under the same procedures and reporting.